Options 24/7 working in partnership can support your organisation in
diagnosing training needs and defining content for
staff development programmes. In brief, we design training, which increase the skill
levels of your staff to enable them to achieve business results. We deliver
these programmes to fit in and around your work schedule. You can choose from modular programmes,
half day sessions possibly spread over a period
of time or a more intensive programme.
The following are examples of the types of skills development programmes
Options 24/7 can offer:
Skills development
Team Development
Team Building
Customer Service
Telephone techniques
Presentation skills
Negotiation skills
Train the trainer
Self-awareness has to be the starting point for any personal training and
development programme. Options 24/7, as an accredited Business Partner of
Clarity4D, can provide your business with an effective diagnostic service
- a catalyst for individual and team development. This powerful and
enlightening personal learning experience uses Colour to describe
different personality types, enabling delegates to easily recognise,
remember and apply the principles in their interactions with others.
On completion of an on-line questionnaire each delegate receives a Personal
Report based on their responses. The report provides delegates with the
ability to understand more about self and others to improve team dynamics,
enhance communications and increase workplace effectiveness.
Click here for more information about Clarity4D Personal Reports
Business development
Options 24/7 can also offer consultancy support to organisations who want
to implement:
Performance management systems
Customer service standards
In brief, we facilitate the process through diagnostics,
presentations, action planning, customised staff training programmes,
facilitated workgroups and the design/production of support documentation.
Eunice Craig
is a Customer First Approved Consultant
Click here for more information about the national Customer
First Standards